» Published on Thu, 30 Apr 2026 15:11:00 +0000

• Resolved

  Issues affecting stuck Exports have been resolved. Thank you for your patience in this matter.

  » Updated Fri, 01 May 2026 15:47:00 +0000

• Update

  Our Engineering team has made an update to a subset of exports that had failed but not had their processing status updated in-app, causing them to reflect as pending. Affected exports have been moved to a Failed status. Please create a new export to proceed.

  We believe the root cause of the issue to be identified and fixed, but we're still monitoring the situation and will officially update when ready.

  » Updated Fri, 01 May 2026 13:13:00 +0000

• Update

  Engineers are continuing to work to resolve an issue with a subset of exports failing and appearing stuck processing in-app. Please note that stuck jobs will soon reflect as cancelled, at which point you will need to create a new export.

  As a workaround, segmenting an audience by email subscription status (subscribed, non-subscribed, unsubscribed, cleaned) and exporting from segmented views has shown success.

  » Updated Thu, 30 Apr 2026 18:17:00 +0000

• Investigating

  We are currently aware of and investigating an issue with exports stuck and/or failing to complete. Our Engineering team is working on a resolution and we will provide further updates as they become available.

  » Updated Thu, 30 Apr 2026 15:11:00 +0000